LAWYERS' TRAVEL COLLECTING SECURE FLIGHT PASSENGER DATA The requirement to collect date of birth, gender and full name are federally mandated by the Transportation Security Administration's (TSA) Secure Flight Program for air travel. While disclosure of this information is voluntary, if it is not provided, travelers may be denied boarding. TSA's privacy policy, as well as additional details, can be found at tsa.gov using the keywords Secure Flight. Although the Secure Flight ruling requires airlines to provide the Secure Flight Data to TSA, The Lawyers' Travel Service is collecting this information to better serve our customers and provide a smooth travel experience at check-in. To facilitate the collection of the Secure Flight Passenger Data, The Lawyers' Travel Service has created a secure, encrypted web form which travelers can use to input this information. When the information is submitted, your traveler profile will be updated. Please click on the URL directly below to complete the collection process. https://secureflight.ovationtravel.com For additional Secure Flight information go to: http://www.tsa.gov/what_we_do/layers/secureflight/index.shtm AA ANNOUNCES CHANGES TO CHECKED BAG CHARGES American is announcing changes to charges for checking a first or second bag. The charges will increase for domestic-travel tickets that are purchased on or after Aug. 14, 2009. • The changes apply for travel within the U.S. and U.S. territories such as Puerto Rico and the U.S. Virgin Islands. The changes also apply to travelers on American Eagle and AmericanConnection flights. • For tickets purchased on or after the Aug. 14, the first checked bag will be $20 and the charge for a second checked bag will be $30, up from the current charges of $15 and $25 respectively. Current checked bag charges to and from Canada are not changing at this time. • The following exceptions may apply - see www.AA.com/baggage for details: American's AAdvantage program members who have achieved Elite Status levels, as well as oneworld® Alliance Emerald, Sapphire or Ruby members; Those who have purchased tickets in the First and Business Class cabins, as well as those who purchased full-fare tickets in the Economy Class cabin; Those with international itineraries (except to and from U.S. territories such as Puerto Rico and the U.S. Virgin Islands). • Customers may pay checked bag charges at an airport Self-Service Machine, the curbside check-in counter, or at any airport ticket counter. FLIERS TRAPPED ON TARMAC PUSH FOR RULES ON RELEASE Legislation that would let passengers get off planes delayed on airport tarmacs is moving through the House and Senate as part of a bill reauthorizing and funding the Federal Aviation Administration. A Senate committee last week voted to require airlines to let passengers get off planes that are delayed for more than three hours. The House has passed a less specific version. It requires each airline to submit to the Transportation Department a plan to allow passengers to get off planes with long delays. For many irate fliers, action seems overdue. About 200,000 domestic passengers have been stuck on about 3,000 planes for three hours or more waiting to take off or taxi to a gate since January 2007, an analysis of Transportation Department data shows. Between October 2008 and May 2009, there were 577 planes that sat for that long. The airlines, however, say that long delays are rare and result mostly from bad weather and a backed-up air-traffic-control system. They warn that forcing them to return planes to terminals after three hours could often make matters worse. "Such a rule would result in numerous unintended consequences that ultimately will create inconveniences for passengers and lead to more flight cancellations," says David Castelveter, vice president of the Air Transport Association of America, which represents U.S. airlines. The analysis of delays that the airlines report to the Transportation Department finds that long delays are rare. Between October and May, when 19 big airlines operated 4.3 million domestic flights, the 577 delays of three hours or more translated into a rate of 1.35 flights per every 10,000. Mechanical and other safety concerns also contribute to delays. And the airlines say crowded airports and backed-up traffic often make it impractical for pilots to return to terminals.
FRIENDLY SKIES, REVISITED There was a time when airlines mimicked the hotel business, sending out their own version of concierges in airport lobbies. But lately, the airport terminal has seemed more like a test kitchen of ways to eliminate all human contact with customers. But some airlines are reversing course. One is Delta Air Lines, now the world's largest carrier after its merger with Northwest. It is reviving a service program known as the "Red Coats," for the crimson-jacketed airport service people who assist passengers in need. Delta has already brought the agents back to Kennedy Airport, and last month it added more than 100 at its biggest airport hub, Atlanta. As of Aug. 1, about 500 of these agents will be in circulation at more than a dozen airports, including terminals in Washington, Los Angeles, Boston, Cincinnati, Memphis, Newark and New York. The Red Coats program, which dates back to the 1960s, "was one of our better-known services," Gil West, Delta's senior vice president of airport customer service, said in an interview. The new Red Coats will be able to use hand-held devices to print boarding passes and issue vouchers to airport clubs. Lufthansa also took note when customers complained about difficulties in using an earlier version of its self-service kiosks, and the airline went back to the drawing board. "You have to be careful to pay attention to what is valued by your customer," said Jan-Wilhelm Breithaupt, director of global passenger services for Lufthansa. "Kiosks cannot solve complex travel issues or emergency situations," said Kate Hanni, director of FlyersRights.org, which is pushing for passage of a federal airline passengers' bill of rights that has recently gained momentum in Congress. So will Delta's Red Coats be able to make 'battlefield decisions' employing logic" and cut through red tape? Mr. West of Delta said that they would. He gave as an example the case of a business traveler flying from New York to Latin America who missed his connection in Atlanta. "The Red Coat would meet the inbound flight at the gate, they'd rebook the person on the next available flight and scan the person's boarding pass right there and issue a new one," and if no flight was available until the next day, the agent could dispense vouchers or offer other assistance, all without having to go to a supervisor for permission — a common source of annoyance to frequent fliers who often have to wait for a resolution. "They are able to make those decisions on a case-by-case basis," he said.
THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS
The Lawyers' Travel Service Preferred Hotel Partners Program rate is €270 (compared to a corporate rate of €315).*
THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS
Brand New, Waterfront Vancouver Hotel for the Most Discerning Traveler Urban sophistication at nature's doorstep Contemporary luxury hotel accommodations in Vancouver inspired by neighboring mountains, forest and sea allure guests with inviting amenities, refined service and cosmopolitan atmosphere. A distinctive hotel experience in one of Canada's most unique environments. Luxury Guest Accommodations Awash in an earthly palette of caramel, coral and chocolate brown, Loden's 77 meticulously appointed guestrooms provide stylish repose and premium amenities for business nomads and leisure seekers alike. Select from spacious guestrooms at this luxury Vancouver hotel, one-bedroom suites or the luxuriant two-bedroom penthouse suite. Dining and Cocktails Voya, Loden's destination restaurant and bar, features West Coast cuisine and libations perfectly suited to its signature setting. Epicurean city dwellers and Loden guests intermingle daily in downtown Vancouver's most intriguing meeting place. Business Travel With its coveted location on the edge of Coal Harbour and Vancouver's financial district, Loden is ideal for the business traveler seeking a refined urban retreat hotel steps from the lively streets of downtown Vancouver. Loden offers sophisticated communications technology and full-service business amenities to make every moment as productive as it is enjoyable. The Lawyers' Travel Service Preferred Hotel Partners Program rate is 209 CAD including complimentary internet access (compared to a corporate rate of 299 CAD).*
THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS Escape to extraordinary elegance at Grand Hyatt Washington. Centrally located in Penn Quarter – with convenient in-lobby Metro Center access – this downtown Washington DC hotel is an ideal spot to explore the US capital. Stroll to concerts or sporting events at Verizon Center, historic monuments or the Smithsonian Museums. When one returns to this captivating Washington DC Hyatt hotel, enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities, multiple dining venues and recreation at Grand Slam. Utilize their full-service business center and 32 outstanding meeting rooms – just steps from Washington Convention Center. Relax by the lagoon in the lovely 12-story atrium. Experience the highest standard of luxury in their Hyatt hotel in downtown Washington DC. The Lawyers' Travel Service Preferred Hotel Partners Program rate is $215 (compared to a corporate rate of $274).* THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS
IN THE HEART OF THE MAGNIFICENT CITY AND MILE Walk to the business and financial district. Spacious guest rooms equipped with complimentary high speed internet access; oversized desks with dual telephone lines. 32" flat screen plasma TV's with upgraded cable service. 24-hour access to room service, fitness center and business center. Located on the well renowned Michigan Avenue the InterContinental Chicago boasts a spectacular Junior Olympic size swimming pool. A fresh and flavorful taste of the region is available in Zest Restaurant. Enjoy a classic cocktail in the 1920's club-style Lobby Bar or enjoy a wine, cheese and chocolate tasting experience in ENO and a steaming latte in the hotel's full service Starbuck's complete with fire place and street views of the Magnificent Mile. The Lawyers' Travel Service Preferred Hotel Partners Program rate is $199 including complimentary internet access (compared to a corporate rate of $260).* .* THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS
In the heart of downtown Dallas, The Westin City Center, Dallas, awarded "Hotel of the Year for Starwood" in 2005 for all of North America, is perfect whether for business or leisure travel. Located in the center of the city's arts and financial district, just a short walk from such cultural attractions as the Morton H. Meyerson Symphony Center, the Dallas Museum of Art, and the Majestic Theatre. Get energized in the WestinWORKOUT® Gym. Host an event in one of their 14 newly renovated meeting spaces with gorgeous views of the city. Guests are invited to unwindSM...a Westin evening ritual in 650 North Bar, Monday – Friday from 5pm – 7pm. Enjoy interactive cooking as well as jazz entertainment. Their chef will also demonstrate the concept of cooking with Hot Rocks. Step into one of their guest rooms or suites and experience the height of relaxation. Each room comes standard with their signature Heavenly Bed®, complete with a pillow top mattress and a variety of pillows. Each of their oversized rooms has views of the city, as well as a coffeemaker with complimentary Starbucks® coffee. The Lawyers' Travel Service Preferred Hotel Partners Program rate is $159 (compared to a corporate rate of $179).*
THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS
The Grafton on Sunset is an ideal destination when visiting the West Hollywood area with its snazzy spot on the notorious Sunset Strip. Heralded the "Boulevard of Dreams", Sunset Boulevard along with its lovechild, The Grafton, is conveniently situated to the Hollywood studios and production offices, numerous chic bars, restaurants and lounges, world-class shopping, eye-candy galore, and more. The boutique accommodations are ideal for business stays, while the lounge and restaurant are the perfect place for meeting with clients or friends. Whatever the agenda during a Hollywood visit, the lavish tradition of hospitality and style at the Grafton assure that every aspect of one's stay will exceed expectations. Each of the 102 chambers of decadence is appointed with modern amenities that offer contemporary comforts for the ultimate in Hollywood hedonism. From the pillow-top mattresses and sleek Italian linens to eco-licious organic products and iPod docking stations, the hotel aims to gratify each and every one of its guests. Additionally, the five guest suites offer themed decorations and various sizes and amenities to meet the most spoiled guest. The Lawyers' Travel Service Preferred Hotel Partners Program rate is $149 (compared to a corporate rate of $174).*
THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS
Hip and dysfunctional are out. Style and function are in. 730 ergonomically inspired rooms and suites with far reaching views of Central Park and the Manhattan skyline, give guests that "at ease" feeling as one steps out in the big town. Enjoy Great Eats! At the over-the-top breakfast all day restaurant, voted "Simply the best breakfast in New York" by the Zagat Survey. Or, choose that Oh! So Soho! neighborhood bistro Seppi's where old New York charm meets the Seine. Better yet, get in on their latest secret and enjoy just a great burger no complication, no confusion...just look for the neon burger sign in the Lobby. Check-out Knave for the perfect espresso or a favorite evening repast. Swim on top of the world in the Penthouse Pool or glisten below the ground in the Cardio Theatre at gravity fitness and spa, the award-winning 15,000-square-foot gym and fitness center. Sleek and fashionable new function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel the savvy Estrela Penthouse affords magnificent Central Park and Manhattan Skyline views. Uptown. Not Uptight.© The Lawyers' Travel Service Preferred Hotel Partners Program rate is $245 (compared to a corporate rate of $299).*
THE LAWYERS' TRAVEL SERVICE PREFERRED HOTEL PARTNERS
The seamless combination of the Waterfront Hotel's nautical style and the traditional setting of Jack London Square come together on Oakland's waterfront to create a soothing yet stimulating location for one's next trip. _________________________________________________________________ The Lawyers' Travel Service |
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