For instance, we know your travel plans change constantly—on average six times over the course of a single business trip—so we stay as flexible as you do. That includes providing a 24-hour travel support team trained and dedicated to meeting all of your on-the-fly requests and special itinerary needs. We know never to book litigators in bulkhead seats, because they would have to stow their litigation work until after takeoff and prior to landing, thus missing billable time. We understand the strict need for confidentiality on all reservations, the importance of matching client/matter numbers with reservations, and paying close attention to recruitment travel policies that may differ from firm travel policies.

Of course, what really sets us apart is an exceptional staff of expert Travel Consultants, all of whom have a minimum of three years servicing law firms and eight years experience on average. Whether you work with them on or off-site, you’ll quickly come to appreciate the personal attention and value-added services they provide—including a tireless effort to secure the best travel values and substantial discounts on airfares and hotel rates. And if you prefer, there’s our fast, easy and secure online reservations site—often the smart choice for self-service travelers.

At LTS, we’re uniquely able to leverage our formidable size and experience to ensure that you always get the best value for your business travel budget. We’ll negotiate and implement travel solutions that maximize your purchasing power, securing tangible savings for your firm and efficiently managing the full range of travel-related costs.

In recent years, LTS has also pioneered the use of integrated technologies to achieve unprecedented results for our clients, like supplying real-time online travel data for policy compliance and savings tracking. By implementing advanced solutions you’re assured a higher standard of client service.

Finally, only The Lawyers’ Travel Service offers the exclusive GEM Program—a commitment to “Go The Extra Mile” to meet your needs wherever and whenever you travel. At the heart of the GEM mission is guaranteed satisfaction assured through two new LTS initiatives—our 20/20 Guarantee and our Transaction Fee Guarantee:

The LTS 20/20 Guarantee
.: 90% of all calls will be answered within 20 seconds
.: 90% of all emails and voice messages will be answered within
|| 20 minutes

Transaction Fee Guarantee
.: Should a traveler not be completely satisfied with The Lawyers’
|| Travel Service on a given trip, we will gladly refund our
|| transaction fee for that trip.

We know that lawyers are asked to crisscross the country at a moment’s notice, and your travel partner needs to respond just as quickly. Around-the-clock and around-the-world, we go the extra mile to manage your firm’s travel spend, while ensuring a superior experience for your attorneys.